FAQs
What is Shop Sexy Strands?
Shop Sexy Strands is a luxury hair brand offering premium-quality human hair extensions designed for flawless installs, versatility, and long-lasting wear.
What type of hair do you sell?
We offer 100% human hair through a variety of products including bundles, wigs, and boho hair. Our hair is carefully sourced and selected for softness, durability, and natural movement.
With proper care and maintenance, our hair can last 12 months or longer.
Can the hair be dyed, bleached, or heat styled?
Yes. Our hair can be colored, bleached, straightened, curled, and heat styled.
For the best results and to maintain the longevity of your hair, we recommend professional coloring and always using heat protectant products.
Does the hair shed or tangle?
Minimal shedding is normal for all hair extensions. With proper installation and maintenance, shedding and tangling are kept to a minimum.
How many bundles do I need?
Bundle recommendations may vary depending on your desired fullness and length.
General guideline:
• 14"–18": 2–3 bundles
• 20"–24": 3–4 bundles
• 26" and longer: 4 or more bundles recommended
For fuller looks or layered installs, additional bundles may be preferred.
Are your products true to length?
Yes. All Sexy Strands hair is measured straight and true to length to ensure accuracy.
How long does processing and shipping take?
Processing Time
Orders are processed within 2–3 business days.
Shipping Time (U.S.)
Orders typically arrive within 2–5 business days after shipping.
Please allow 5–7 business days total for delivery within the United States.
Expedited shipping options may be available at checkout.
Do you ship internationally?
Yes, we offer international shipping.
Delivery times vary depending on your location, customs processing, and weather conditions.
Can I change or cancel my order?
Orders cannot be changed or canceled once processing has begun.
Please review your order carefully before submitting your purchase.
What is your return policy?
Due to the hygienic nature of our products, all sales are final.
We do not accept returns or exchanges on hair that has been:
• Opened
• Worn
• Installed
• Altered
• Customized
Please review your order carefully before purchasing.
What payment methods do you accept?
We accept all major credit and debit cards.
Select buy-now-pay-later payment options may also be available at checkout.
How should I care for my Sexy Strands hair?
Treat your extensions the same way you would treat your natural hair.
We recommend:
• Washing and conditioning regularly
• Using sulfate-free hair products
• Limiting excessive heat styling
• Storing hair properly when not in use
Proper care helps maintain the softness, quality, and longevity of your hair.
How can I contact customer support?
For order inquiries or assistance, please contact us:
You may also use the contact form on our website.
Customer service responses are typically provided within 12–24 business hours.
Important Disclaimer
Results may vary depending on installation, styling techniques, and maintenance routines.
Coloring or chemical processing is done at the customer’s discretion and risk.
Professional installation is strongly recommended for the best results.
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